Terms & Conditions

LEAD TIME

We will do our utmost to accommodate all orders, however to allow sufficient time to create and process your Iced Wedding Cake we recommend giving 3 to 6 months lead time on your order.  Bookings are taken on a first- come, first-served basis and we reserve the right to decline.

PAYMENT

A 50% non-refundable deposit is required on order confirmation and must be cleared before any work is carried out. The final balance is payable 2 weeks before completion. For orders with less than 6 week's notice the full payment is required on confirmation and is non- refundable.

ALTERATIONS

Where possible we will accommodate any changes you wish to make to your order. There may be a cost related to changes for the additional costs inccrued. As wedding cakes require longer lead-times we ask that changes are made no less than 6 weeks prior to completion. Please note that any changes you wish to make to your order must be confirmed in writing or by email.

CANCELLATIONS

For cancellations with more than 6 week's notice before completion, the deposit payment is non-refundable and any specially ordered items and work already undertaken in accordance with your order is chargeable. For cancellations with less than 6 weeks' notice before the completion date, the full balance is payable.

COLLECTION

Should you wish to collect your cake from us, we will provide you with full transport, assembly and storage instructions where required. Please note that once collected, full responsibility for the safety of the cake is with the client and we are not liable for any damages thereafter.

NON EDIBLE ITEMS

We make use of non edible items such as floral wire, floral tape, toothpicks, skewers and other structural items to create some of the visual elements on our cakes. Please ensure that you you are aware of this and that you take care avoiding biting or eating these items.

ALERGENS

We bake with items such as nuts, milk, wheat, etc.